Frequently Asked Questions
Can I buy/sell crypto on ACEX?
Yes, you can buy and sell crypto on ACEX from the P2P section.
How do I complete my KYC/Identity verification?
Login to your back office, click on settings, account details, then complete your KYC with your preferred documents.
Why I’m I not able to log into my ACEX account although my login details are correct?
You could be using the wrong browser to access your account. You need to clear cache, refresh your system and login again.
Is it a must to have the 2FA security on my ACEX account?
No, but it’s highly advisable to set one in order to enhance the security of your funds
Is it possible to update / change entered information after registration on ACEX?
Yes, you can do this at your back office. Go to settings, click on profiles or raise a support ticket.
How do I create a Support Ticket on ACEX and when should a Support Ticket be raised?
Login to your account and go to support. Add a new Ticket
Can I register with more than one account on ACEX?
No.You can only have one account.
Are there any age restrictions when registering on ACEX?
The services are only available for adults only ,18 years and above.
Do I have to provide my Bank details and statements when opening my ACEX account?
It’s not a must. However if you want to participate in P2P transactions you will have to provide.
Can I use my pending ROI to purchase XTEM?
Not at the moment as this offer lapsed.
You can get this on the ACEX homepage
How do I recover 2FA after losing a phone?
You can do this by raising a support ticket where you will be guided.
What is the minimum amount of TEMCOINS I can purchase?
The minimum coins are 25 XTEMs
What is the process for purchasing XTEM coin / How do I buy them?
Please watch the video below to understand how to buy XTEM step by step. https://youtu.be/Q7UFSVOtGZw
What is the Smart contract address of XTEM?
How long does it take for TEMCOIN to reflect in my account after purchase?
A maximum of 48 hours
How do I get my referral link for the Visa card?
Login to your back office. Go to the dashboard, click on referral statistics, then copy the referral link and share with your team.
How can I order an ACEX Card?
You can do this by clicking on this link. https://app.tepgateway.com/register
Can I swipe using my ACEX card?
Yes. You can swipe on any POS that has Visa or Mastercard
How can I fund my ACEX account?
You can fund through crypto currencies e.g. bitcoin, Ethereum, BNB or USDT
How many Visa cards are available for purchase?
We have four cards · ACEX Classic · ACEX Gold · ACEX Platinum · ACEX Black For more information please visit https://app.tepgateway.com/register
Can I stake or get rewards on TEA/TEM using XTEM?
Yes, you can
How long will it take for my withdrawal to be approved from my ACEX account after I start trading?
It takes 24 hours
What is a limit order and how do I set one?
This is your preferred buying/selling price for your assets. You can set a limit order from the trading platform.
How do I Transfer Assets from Spot Wallet to Funding Wallet?
Your assets are accessible from the main wallet, you don't need to do any transfer.
How long does it take for my KYC to be approved?
KYC takes a maximum of 48 hours to be approved
How do I Download Account Statements on Acex?
By clicking on history and select deposit or withdraw
How Can I edit my username?
You can’t change your username once you have registered in the platform
How do I Deposit XTEM on Acex?
Register on ACEX and make sure your KYC has been completed and verified, then click on wallet and select XTEM and press deposit to copy the wallet address.
Why Hasn’t My Deposit Been Credited/How long does it take?
It only takes a few min, some network confirmation have up to three confirmations
How do I reset my password?
Go to the login page select Forgot password and follow the steps to reset the password
How to deposit Crypto currency?
You can deposit to the address which is displayed in deposit pages
How do I change my email address?
By raising a support ticket from your back office